Apache 2, Oracle NLS_LANG, cut n pasted ms word text

Help.

My dba is away and we are having a problem with user entered text that
was cut and pasted from a word doc into a web form then submitted to
webserver, and finally inserted into oracle table. All fine and well
so far. On display some special extended characterset characters
appear as ? like the emdash and single quotes. On apache 1.3.x we set
the NLS_LANG like this:

SetEnv NLS_LANG american_america.WE8ISO8859P1

Recently we moved to apache 2 and set the same NLS_SETTING in Apache
2's httpd.conf like this:

SetEnv NLS_LANG american_america.WE8ISO8859P1

But the problem persists under Apache 2.

Is there some issue with SetEnv in apache 2 or am I missing a place
where this variable needs to be set?

When i say print $_SERVER["NLS_LANG"] in php i get:

american_america.WE8ISO8859P1

So it appears to be set...

Any help would be MUCH appreciated!!

ps. just discovered that the oracle client on the new webserver
appears to be the 10G client. on the old, it is 8.1.7. the actual db
server is 10G. arghhhhh. i will cross post this in some oracle group
too, but just incase this is an apache 2 issue, am going to leave it
here for your perusal.