ftp client epsv4/passive

Hello,

Have an internet cafe moving over to suse 9.0 desktops.
however, the ftp connection to their website did not work out of the
box.
Unlike MS.
I am not quite sure what is happening here. Seems as though the linux
ftp client does not support passive mode, so you have to turn it off?
TIA

Tony
+++++++++++++
230 User socia logged in.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> dir
500 EPSV not understood.
227 Entering Passive Mode (195,241,76,162,213,217)

receive aborted. Waiting for remote to finish abort.
ftp> epsv4
EPSV/EPRT on IPv4 off.
ftp> dir
227 Entering Passive Mode (195,241,76,162,213,219)

receive aborted. Waiting for remote to finish abort.
ftp> passive
Passive mode: off; fallback to active mode: off.
ftp> dir
200 PORT command successful.
150 Opening ASCII mode data connection for file list.
-rw-r--r-- 1 2183 web 5689 Jul 31 2003 1pixel.gif
drwxr-xr-x 2 2183 web 512 Dec 23 19:48 DATABANK
drwxr-xr-x 5 2183 web 512 Oct 9 2002 Dante
drwxr-xr-x 5 2183 web 512 Apr 7 17:25 Ghost