RE: [courier-users] SpamAssassin during SMTP dialog

Dirk Kulmsee [kulmsee@netgroup.de] wrote:
> Julian Mehnle schrieb:
> > For rejecting spam, I rely solely on reputation systems (i.e.
> > blacklists) and I recommend to my users that they use the SpamCop
> > reporting service[2] to report spam.
>
> In my opinion this is not the (always) the way to go. It bears work onto
> the user. The user often does neither understand he problem nor the task
> I want him to manage.

I said "recommend to my users". They're free to ignore my recommendation.
The reputation services already catch the very largest part of the spam
anyway, and that's the way it needs to be. Passive, automatic tools like
SpamAssassin only cause spammers to adapt, making spam look ever more
similar to ham. Spam needs to be combated pro-actively and re-actively.

> > Rejections are logged into an SQL database, and users can log into a
> > service website and see the rejected messages that were directed to
> > them.
>
> I guess John Doe says "Huuhm"? I'm not sure our users check their Spam
> Foldersb regularly.

I plan on implementing a weekly report sent to users by e-mail, listing
their rejected messages.

But anyway, one of the main points of rejecting messages instead of
silently filing them into a spam/quarantine folder is that the sender gets
notified that the recipient didn't receive the message. (No, I'm not
sending bounce messages myself. Also, I do perform SPF checks.)

> I'm afraid we all understand, but users don't.

I think it's just a matter of making things intuitive enough for users to
understand.

But this all of this is quickly getting off-topic. :-)



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