strange page listing when looking at a customers website

Am running Apache ver. 2.0.54 on a Linux box. Have been running this
setup for sometime now. Today a customer called and said that when going
to his domain http://transblucency.com all he gets is a index listing of
the directory. He is running Windows XP on a Dell laptop using the
latest version of Firefox. He has also viewed his site in IE with the
same results. When I goto his website however I see his page as one
would expect. I am running a Linux box with Firefox 1.5.0.6. Anyone
have any ideas what might be causing these strange results for the
customer? Can someone take a look at it and let me know what they are
seeing?

Thanks in advance

"David" <youcantoo@findmoore.net> wrote in message
news:K5ydnZF0k54gJnvZnZ2dnUVZ_tadnZ2d@centurytel.n et...
> Am running Apache ver. 2.0.54 on a Linux box. Have been running this setup
> for sometime now. Today a customer called and said that when going to his
> domain http://transblucency.com all he gets is a index listing of the
> directory. He is running Windows XP on a Dell laptop using the latest
> version of Firefox. He has also viewed his site in IE with the same
> results. When I goto his website however I see his page as one would
> expect. I am running a Linux box with Firefox 1.5.0.6. Anyone have any
> ideas what might be causing these strange results for the customer? Can
> someone take a look at it and let me know what they are seeing?
>
> Thanks in advance

Seems to be working ok for me, WINXP, IE
you could ask him if he is loading other sites ok
He may have an issue with " index.html "
There is nothing on the page that should upset
any security programs, Unless some how
his browser is defaulting to FTP mode on
his site.

Good luck...

jollyrodgers wrote:
> "David" <youcantoo@findmoore.net> wrote in message
> news:K5ydnZF0k54gJnvZnZ2dnUVZ_tadnZ2d@centurytel.n et...
>> Am running Apache ver. 2.0.54 on a Linux box. Have been running this setup
>> for sometime now. Today a customer called and said that when going to his
>> domain http://transblucency.com all he gets is a index listing of the
>> directory. He is running Windows XP on a Dell laptop using the latest
>> version of Firefox. He has also viewed his site in IE with the same
>> results. When I goto his website however I see his page as one would
>> expect. I am running a Linux box with Firefox 1.5.0.6. Anyone have any
>> ideas what might be causing these strange results for the customer? Can
>> someone take a look at it and let me know what they are seeing?
>>
>> Thanks in advance
>
> Seems to be working ok for me, WINXP, IE
> you could ask him if he is loading other sites ok
> He may have an issue with " index.html "
> There is nothing on the page that should upset
> any security programs, Unless some how
> his browser is defaulting to FTP mode on
> his site.
>
> Good luck...
>
>
Defaulting to "FTP Mode" ??

"David" <youcantoo@findmoore.net> wrote in message
news:66idnRC9MMsFqnrZnZ2dnUVZ_rWdnZ2d@centurytel.n et...
> jollyrodgers wrote:
>> "David" <youcantoo@findmoore.net> wrote in message
>> news:K5ydnZF0k54gJnvZnZ2dnUVZ_tadnZ2d@centurytel.n et...
>>> Am running Apache ver. 2.0.54 on a Linux box. Have been running this
>>> setup for sometime now. Today a customer called and said that when going
>>> to his domain http://transblucency.com all he gets is a index listing of
>>> the directory. He is running Windows XP on a Dell laptop using the
>>> latest version of Firefox. He has also viewed his site in IE with the
>>> same results. When I goto his website however I see his page as one
>>> would expect. I am running a Linux box with Firefox 1.5.0.6. Anyone
>>> have any ideas what might be causing these strange results for the
>>> customer? Can someone take a look at it and let me know what they are
>>> seeing?
>>>
>>> Thanks in advance
>>
>> Seems to be working ok for me, WINXP, IE
>> you could ask him if he is loading other sites ok
>> He may have an issue with " index.html "
>> There is nothing on the page that should upset
>> any security programs, Unless some how
>> his browser is defaulting to FTP mode on
>> his site.
>>
>> Good luck...
> Defaulting to "FTP Mode" ??

Your 'strange' listing may be apache using 'indexes' to display a page when
none of the usual 'indexes.html' or derivative files are in the directory.
It also may be that the directory has a non standard index page, and his
browsers can not read that index file. The fact that it is two browsers
indicates a compouet or internet access problem.

to check:
do you have 'indexes' turned on?
what is the name of the file that is the index page for this directory?
is he running somekind of firewall?
what other events happened on his computer just before the problem arose?
How is access to other sites?

The page looks fine in xp netscape and linux firefox from here

In IE, ftp mode gives a graphical (windows style) output, not a listing, so
it is unlikely that he is accessing the site in ftp mode
In Netscape, ftp gives a listing with a number of filenames in hex, does not
look like the website at all

Stuart

Stuart Miller wrote:
> "David" <youcantoo@findmoore.net> wrote in message
> news:66idnRC9MMsFqnrZnZ2dnUVZ_rWdnZ2d@centurytel.n et...
>> jollyrodgers wrote:
>>> "David" <youcantoo@findmoore.net> wrote in message
>>> news:K5ydnZF0k54gJnvZnZ2dnUVZ_tadnZ2d@centurytel.n et...
>>>> Am running Apache ver. 2.0.54 on a Linux box. Have been running this
>>>> setup for sometime now. Today a customer called and said that when going
>>>> to his domain http://transblucency.com all he gets is a index listing of
>>>> the directory. He is running Windows XP on a Dell laptop using the
>>>> latest version of Firefox. He has also viewed his site in IE with the
>>>> same results. When I goto his website however I see his page as one
>>>> would expect. I am running a Linux box with Firefox 1.5.0.6. Anyone
>>>> have any ideas what might be causing these strange results for the
>>>> customer? Can someone take a look at it and let me know what they are
>>>> seeing?
>>>>
>>>> Thanks in advance
>>> Seems to be working ok for me, WINXP, IE
>>> you could ask him if he is loading other sites ok
>>> He may have an issue with " index.html "
>>> There is nothing on the page that should upset
>>> any security programs, Unless some how
>>> his browser is defaulting to FTP mode on
>>> his site.
>>>
>>> Good luck...
>> Defaulting to "FTP Mode" ??
>
> Your 'strange' listing may be apache using 'indexes' to display a page when
> none of the usual 'indexes.html' or derivative files are in the directory.
> It also may be that the directory has a non standard index page, and his
> browsers can not read that index file. The fact that it is two browsers
> indicates a compouet or internet access problem.
>
> to check:
> do you have 'indexes' turned on?

Yes

> what is the name of the file that is the index page for this directory?

index.html

> is he running somekind of firewall?

he was running zone alarm, but he still has the same problem when it is off.

> what other events happened on his computer just before the problem arose?

He had downloaded and installed a program from Macromedia called
contribute. He told me that he had un-installed contribute and still
has the problem. He also stated that the only change made to the
webpage (index.html) was the wording in the second paragraph

> How is access to other sites?

He says other site(s) load and display fine.

>
> The page looks fine in xp netscape and linux firefox from here

Thanks for taking the time to look at this

I had no problems either viewing his website either in IE on Windows or
Firefox in Linux.

>
> In IE, ftp mode gives a graphical (windows style) output, not a listing, so
> it is unlikely that he is accessing the site in ftp mode
> In Netscape, ftp gives a listing with a number of filenames in hex, does not
> look like the website at all
>
> Stuart
>
>